The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building. For more information and further detail about the below items, please refer to the Neue Building Information Manual which covers just about everything you need to know about living at the building including apartment information such as meter numbers, car space and storage cage locations.

Moving-in

Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move-in to each tower at any one time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 6 days per week, 9am to 6pm Monday to Friday, and 7am to 6pm Saturday.

Residents can make a booking and check booking availability by logging into ‘Building Link’ the online management system used to manage the building. Booking availability can be viewed under the ‘reservations’ tab. For further information regarding the moving booking process including lift dimensions and where to park delivery vehicles please refer to the Neue moving instructions which is available from the forms section of this website.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@neuesydney.com.au or via Buildinglink. For building emergencies such as large water leaks, management can be contacted 24/7 on (02) 7208 9232.

Additional Keys & Access Cards

Should you lose or require additional keys or building access devices please complete the keys/access device request form available from the forms section of this website which covers everything you need to know about the process.

LOCKED OUT: Unfortunately, management does not have spare keys to individual apartments. Residents can use a locksmith of their choice to gain access to their apartment or contact the building’s locksmith.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings common areas. For defects relating to your apartment post settlement please report your defect via Building Link or via emailing building management who will firstly investigate the matter to identify whether the issue is a building defect and not a maintenance issue. Please note Parkview is only responsible for defects inside your apartment, all other issues in the common area will be referred to the Strata and Building Manager.

Connecting Gas & Electricity

When moving into the building you can connect your electricity and gas by contacting Origin and Energy Locals respectively who are the embedded network provider of electricity & gas to the building. You do not have to use either Origin or Energy Locals for electricity however gas must connect with Energy Locals. Please see below for further details.

Gas

You will need to contact Energy Locals to open an account for hot water gas to your apartment. This will automatically set the cooktop gas consumption which is not metered individually. The cooktop gas consumption will be charged at a flat daily rate to the hot water gas, this rate will appear in a separate line on your invoice as a line item

Please note that the building’s hot water is provided through a centralised gas hot water system however residents need to pay for the gas to heat the hot water. When setting up your gas account (see above), you will also establish an account for the gas to heat the hot water.
The hot water meter to apportion your hot water consumption is also located in the meter cupboards in the building corridors.

Electricity

The electricity supplied to your apartment is individually metered. Should you require your electricity meter numbers, please refer to the Neue Building Information Manual available via Building Link or contacting building management.

The meters are read remotely and are located in a cupboard in the building corridors and can be accessed by contacting Building Management.

Residents should ensure that they cancel their gas and electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.

For further information regarding the embedded network gas and electricity system at the building including further information on how to connect and disconnect your gas / electricity please refer to the following welcome packs from Origin:

Origin Electricity Welcome Pack

Energy Locals Gas & Hot Water Welcome Pack

You can contact Origin on 1800 684 993 or visit https://www.originenergy.com.au/moving.html

You can contact Energy Locals on 1300 693 637 or visit https://energylocals.com.au/

Water & Hot Water

The cost of water is paid for by each apartment billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details. Sydney Waters contact details are:

132 092
www.sydneywater.com.au

Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found in the meter cupboard in the common hallway.

Phone & Internet

The building is connected to the National Broadband Network (NBN). When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to any areas of the building please contact building management. Some popular telecommunications providers are:

Telstra: www.telstra.com.au
Optus: www.optus.com.au
TPG: 13 14 23 (www.tpg.com.au)

Each apartment has a distribution board usually located in one of the bedroom wardrobes. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the wall outlet.

If you require NBN Loc Numbers when setting up your connection they are available to residents in the Neue Building Information Manual.

Foxtel

The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au.

Waste Disposal & Recycling

General garbage can be disposed of using the building’s garbage chute available on each level. Please follow the chute instructions and be cognisant of the size of items placed down the chute.

Also available in the chute room are recycling bins for glass/PET and small paper/cardboard items.

For larger items please use the large waste/recycling bins available in the basement 1 parking level.

By-laws

The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws via Building Link.

Building Link Management System

Building Management use a building management system (BMS) ‘Buildinglink’ to manage the building. This programme will record all matters affecting the building and individual apartments allowing residents to report matters relating to their apartment, and track the progress of their issue, receiving regular updates. Residents are not obliged to use Buildinglink if they do not want to and can still report matters via phone or email, regardless of how their issue is reported it will be recorded in Buildinglink for future reference if required.

Buildinglink also contains further information that will be useful to residents that is not on the Neue website or available to the public. This includes fitting and fixture user manuals and warranties, and building plans. This information can be found in the ‘library section’ of Buildinglink once you log in.

Buildinglink can be accessed via the following link or on the building websites home page. Residents must first register their details with Building Management at the following link and then a username and password will be issued to them.

Resident Information & Communication

‘Buildinglink’ also allows management to easily send emails and sms to all residents to keep them up to date on building matters such as the garage door or lift not working.

To ensure building management has your correct contact details, residents (tenants & owners) are requested to please register their information with Building Management by completing the ‘Resident Registration’ form available at the following link or on the home page of the website.

We appreciate your co-operation and look forward to keeping you up to date with matters around the building.